Contact, Applications & Access
Start with the correct application, or tell us exactly what you need. We will identify the right service, department, professional, local representative or coordination level for your request.
How Would You Like to Reach Dignified Independence?
If a dedicated application exists for your requirement, use that application first. If your requirement does not fit a standard application, use the General Contact & Routing Form. If your matter genuinely requires a physical meeting, request one directly.
Services & Assistance
For DI services, integrated assistance, products, disability support, healthcare-related coordination or other service requirements.
Open Service Application →Employment & Career
For vacancies, career pathways, job matching, professional opportunities and employment-related applications.
Open Employment Application →Training & Courses
For training, course admission, vacancy-linked learning pathways and related programme enquiries.
Open Course Admission Application →Institutional / Business / Partnership
For organisations, companies, universities, NGOs, professional institutions, suppliers and collaboration proposals.
Open Partnership Application →Delegate Residential Society
For admission into DI's Delegate residential society model — housing, healthcare, education, livelihood and daily-living support.
Open Delegate Admission Application →Complaint Submission
Formal complaint channel for verified customers, service users, applicants and other existing Dignified Independence contacts.
Submit a Complaint →Customer Feedback & Suggestions
Share what worked, what didn't, and the changes or new ideas you'd like to see for any DI product, service or support.
Give Feedback →Representative Volunteer & Cluster Coordinator
These community roles don't yet have a dedicated online form — use the General Contact & Routing Form and select the matching purpose.
Open General Contact Form →Other / Special Requirement
For scientists, researchers, authorities, institutions, professionals, media or any matter that does not fit a standard form.
Open General Contact Form →Universal Application & Contact Email
Global Helpline / Official WhatsApp
You Do Not Need to Know the Correct Department
Submit your requirement once and it is routed according to its purpose, location and required level of responsibility.
Submit
Application or contact request
Identify
Purpose, category and location
Route
Correct DI level or professional
Connect
Details or instructions sent to you
Proceed
Service, meeting or approved next step
Your Contact & Routing Request Has Been Logged
Please save this reference. Our team reviews every request and identifies the correct department, professional or coordination level for your matter. If you don't hear back within a reasonable time, quote this reference at application@di-ngo.org or WhatsApp +971 58 975 1369.
Your In-Person Meeting Request Has Been Logged
Please save this reference. Our team will review the reason provided, confirm availability with the appropriate Cluster Coordinator or hub, and send your confirmed appointment date, time and authorised visitor token to your registered email and WhatsApp. Do not travel to a DI location before receiving that confirmation.
Local Representation Is Based on Families — Not Distance
DI's community-level structure is planned around the number of families served. The local network is designed to identify and coordinate needs close to the families and communities using DI services.
For every 1,000 families, the local structure is designed around one Representative Volunteer and one Cluster Coordinator.
Representative Volunteer
Provides community-level representation and helps connect eligible families and local needs with the structured DI system.
Cluster Coordinator
Coordinates the assigned family cluster, service requirements, case flow and the connection between local families and the wider DI structure.
Integrated Service & Coordination Hub Model
A DI hub is an operational coordination centre. It supports service coordination, product and equipment flow, medical and professional coordination, case operations, administration and network supervision. It is not automatically a public walk-in reception centre.
| Country Tier | Hub Ratio / Structure | Current Access & Coordination Model |
|---|---|---|
| Tier 1 | 1 hub per ~20 Cluster Coordinators ≈ 20,000 families | Full structured local coordination system — Representative Volunteer and Cluster Coordinator structure operates at the family-cluster level, supported by Integrated Service & Coordination Hubs. |
| Tier 2 | 1 hub per ~20 Cluster Coordinators ≈ 20,000 families | Full structured local coordination system, using the same family-cluster and hub concept as Tier 1. |
| Tier 3 | 1 hub per ~1,000 Cluster Coordinators | The same coordination-hub concept at a wider operating ratio. Physical hubs are concentrated principally in major cities and important operational centres. |
| Tier 4 | 1 hub per ~10,000 Cluster Coordinators | Physical hubs are concentrated in the most important strategic cities. Wider areas are supported through the broader representative, cluster, remote and operational network. |
| Tier 5 | 1 national hub No population/CC ratio applies | A single national-level coordination hub serves the country, generally through the principal capital or designated national operational location. |
| Tier 6 | Partner-based model | No conventional direct DI office network. Coordination is provided remotely and through authorised partner organisations, institutions or approved cooperative structures. |
Service Coordination
Connects local service needs with the appropriate DI departments and operating structures.
Product & Equipment Coordination
Coordinates product, assistive equipment, supply and related operational movement.
Medical & Professional Coordination
Supports routing and coordination of medical, professional and specialist requirements.
Case & Network Operations
Supports case flow, Cluster Coordinator operations and regional network supervision.
Administrative Coordination
Provides institutional, operational and administrative support required by the local network.
Not a General Walk-In Counter
Public access depends on the nature of the requirement, availability, approval and a confirmed appointment where required.
Published Coordination Locations
These locations support DI coordination and institutional operations. A published address does not mean that the location operates as an unrestricted public reception office.
New York
Chicago
Toronto
London
Geneva
Dubai
New Delhi / NCR
Accessibility & Communication Support
If a disability, health condition, age-related need, language barrier or communication requirement makes the standard process difficult, tell us what support you need in either form above.
Available Support May Include
- Accessible electronic communication and text-based support
- Screen-reader-compatible information and large-text documentation
- Translation or interpretation support where available
- Sign-language-supported communication where available
- Communication through an authorised guardian, caregiver or representative
- Reasonable adjustment to an approved meeting or service process
Unable to Use the Online Form?
Explain the assistance you need and your preferred communication method.
Universal Application & Contact Email
Applications, enquiries, professional communication, institutional matters, documents and official follow-up.
Global Helpline / Official WhatsApp
Guidance on the correct application, accessibility support, existing case guidance and contact routing.
Quick Answers
Can I directly visit an address shown on this page?
No. A published address identifies a DI coordination location; it does not automatically provide unrestricted public walk-in access. Request an appointment first, through the "Request an In-Person Meeting" tab above.
I don't know which department I need. What should I do?
Use the General Contact & Routing Form or email application@di-ngo.org. DI will identify the appropriate level internally.
Can I ask to be connected with someone in my local area?
Yes. Provide your complete location and explain the requirement in the General Contact & Routing Form. If direct local contact is appropriate, the relevant Representative Volunteer, Cluster Coordinator or other authorised contact pathway can be provided.
I am a scientist, researcher, professional or institution and no standard form fits my requirement.
Use the General Contact & Routing Form and select the category and purpose that best describe your request.
Does submitting an in-person meeting request guarantee a meeting?
No. The meeting is confirmed only after institutional review, availability verification and written appointment approval.
Tell Us What You Need and Where You Are
Complete the correct application or submit the General Contact & Routing Form. Dignified Independence will identify the most appropriate authorised pathway for your requirement.